Welcome to StudioSoie, an exquisite fusion of Lyon's silk heritage and Shanghai's fine craftsmanship.

Founded by Nori in 2020, the grandson of a line of Lyon silk workers, StudioSoie prides itself on perpetuating an ancestral tradition in the very heart of one of the world's silk capitals. Inspired by the timeless elegance of Lyon, our collection is meticulously designed in this iconic city, imbuing each piece with a distinctive Lyonnaise essence.

At StudioSoie, we believe in the harmonious alliance between tradition and innovation. This is why we have established close collaboration with talented seamstresses and tailors from a small tailoring workshop in Shanghai. This fusion of artisanal know-how from Lyon and manufacturing techniques developed in Shanghai gives life to unique creations, imbued with sophistication and a contemporary aesthetic.

At the heart of our approach is the delicate work of mulberry silk, entirely artisanal and recognized for its exceptional quality. Each piece in the StudioSoie collection embodies the delicacy of this prestigious material, offering our customers an incomparable sensory experience.

At StudioSoie, we are more than just an online store. We are the keepers of a tradition, the creators of timeless elegance and the artisans of an unforgettable silky experience. Immerse yourself in our universe, where heritage and modernity intertwine to create an exceptional collection, imbued with the soul of Lyon and shaped by the expert hands of Shanghai.

At StudioSoie, we are committed to providing you with a smooth and pleasant shopping experience, including ensuring reliable and efficient delivery of your items. Please review our shipping policy below:

Order Processing: We aim to process all orders within 4 business days of receiving the order. Orders placed on holidays may require an additional business day for processing.

Shipping Options: StudioSoie offers different shipping options to meet your needs. Standard, Express and Priority Express delivery options can be selected during the checkout process.

Shipping Costs: Shipping costs are calculated based on the amount of the order, the destination and the shipping option chosen. Specific details will be presented during the checkout process before the order is finalized.

Package Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You will be able to follow the progress of your package in real time.

Delivery Times: Delivery times vary depending on the destination and the shipping option chosen. Delivery estimates will be provided at the time of ordering and may be influenced by circumstances beyond our control, such as logistical delays or weather issues.

Delivery Addresses: Please ensure that the delivery address provided is correct. We cannot be held responsible for packages delivered to an incorrect address due to incorrect information provided by the customer.

International Deliveries: StudioSoie offers international deliveries. Any customs duties and taxes are the responsibility of the recipient and may vary depending on local customs regulations.

Delivery Issues: In the event of delivery issues, please contact us at [contact@studiosoie.fr] so that we can resolve the situation as quickly as possible.

Thank you for choosing StudioSoie for your purchases. We're here to make your shipping experience as pleasant as possible!

Return policy :

We understand that sometimes the items you ordered do not meet your expectations, and that is why we have implemented a transparent and simple returns policy.

General Return Conditions:

1. Return Period: You have 14 days from receipt of your order to initiate a return.

2. Items eligible for Return: Items must be in their original condition, unworn, unopened. Damaged or used items will not be accepted.

3. Return Process: To initiate a return, log into your account on our website, navigate to the "Order History" section, select the relevant order, and follow the instructions to start the return process.

4. Return costs: Return costs are the responsibility of the customer, except in the event of an error on our part in sending the order or if the product is defective.

5. Refund: Once we receive and inspect the returned item, we will send you an email to notify you of receipt of the item and approval or rejection of the refund. If the refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a set time frame.

Exceptions:

Some items cannot be returned, including sale items, gift cards and personalized items.

Customer service :

Our customer service team is here to help you every step of the returns process. If you have any questions or concerns, please do not hesitate to contact us by email at contact@studiosoie.fr

We are committed to providing you with an exceptional shopping experience, and our returns policy is designed to give you peace of mind when shopping with us.

Thank you for your trust !

1. Legal Information:
- StudioSoie is operated by StudioSoie SARL, a company registered at 254 Rue Vendôme, 69003 Lyon, France.
- SIRET number: 89346171500029
- Intracommunity VAT: FR65893461715

Welcome to the StudioSoie website. Please read carefully the legal notices below which govern the use of our site. By accessing our site, you automatically accept these conditions. If you have any questions or concerns, please do not hesitate to contact us at [contact@studiosoie.fr].

2. Intellectual Property:
- All content on the site, including images, text, logos and graphics, is the exclusive property of StudioSoie and is protected by intellectual property laws.

3. Use of the Site:
- Use of the site is reserved for personal and non-commercial use. Any unauthorized use of the site may result in legal action.

4. External Links:
- Our site may contain links to other websites. StudioSoie is not responsible for the content or privacy practices of these external sites.

5. Responsibility:
- StudioSoie strives to maintain accurate and up-to-date information on the site, but does not guarantee the accuracy of the information provided. Use of the site is at your own risk.

6. Privacy Policy:
- Review our Privacy Policy to understand how we collect, use and protect your personal information.

7. Cookies:
- Our site uses cookies to improve your browsing experience. See our cookies policy for more information.

8. Applicable Law:
- These legal notices are governed by the laws in force in the country where you reside.

9. Contact:
- You can contact us at [contact@studiosoie.fr] for any questions or concerns regarding these legal notices.

StudioSoie strives to provide accurate and reliable information on its website. By accessing our site, you accept these legal notices. Thank you for trusting StudioSoie with your online purchases.

Contact details for StudioSoie

At StudioSoie, transparency and open communication are essential. Below you will find our full contact details for any questions, concerns or additional information:

Address :
StudioSilk
254 Rue Vendôme
69003 Lyon
France

Customer service :
- Email: contact@studiosoie.fr
- Chat on the store

Please feel free to contact us by email at any time, and we will do our best to respond to you as soon as possible. For immediate assistance, please use Chat.

We are here to help you and make your experience with StudioSoie as pleasant as possible.

StudioSoie Privacy Policy

The confidentiality of our customers' data is a top priority at StudioSoie. This privacy policy explains how we collect, use, disclose and protect your personal information when you visit our website, make purchases or interact with our services.

Collection of Personal Information:

We collect information such as your name, address, email address, telephone number and payment information when you make a purchase on our site. This data is necessary to process your orders and provide you with our services.

Use of Personal Information:

Your personal information is used to process orders, send order notifications, personalize your shopping experience, and to notify you of special offers and promotions.

Protection of Personal Information:

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.

Non-disclosure of Information:

StudioSoie does not sell, trade or rent your personal information to third parties. However, we may share your information with trusted partners who help us operate our website and provide our services to you, provided they agree to keep this information confidential.

Cookies :

We use cookies to improve your experience on our website by storing your preferences and analyzing usage trends. You have the option to disable cookies, but this may affect some features of our site.

Access and Control of Your Information:

You have the right to access, correct, update or delete your personal information. To exercise these rights, please contact us at the following email address: [contact@studiosoie.fr].

Privacy Policy Changes:

StudioSoie reserves the right to update this privacy policy at any time. Changes will be posted on this page, and the revision date at the top of the page will be updated accordingly.

By making purchases on StudioSoie, you agree to the terms of this privacy policy.

If you have any questions regarding our privacy policy, do not hesitate to contact us at [contact@studiosoie.fr].

Thank you for trusting StudioSoie for your accessories and clothing needs!

StudioSoie General Conditions of Sale

Please read StudioSoie’s general conditions of sale carefully. By making a purchase on our site, you automatically accept these conditions. If you have any questions or concerns, please do not hesitate to contact us at [contact@studiosoie.fr].

1. Orders:
- All orders are subject to product availability.
- StudioSoie reserves the right to cancel an order in the event of a stock problem or for any other reason.

2. Price:
- Product prices are indicated in euros.
- Shipping costs are not included in the product price and are calculated during the checkout process.

3. Payment:
- Payments can be made by credit card, PayPal or any other payment method specified during the order process.
- Payment information is secure and is not stored by StudioSoie.

4. Delivery:
- Delivery times vary depending on the destination and shipping option chosen.
- StudioSoie is not responsible for delivery delays caused by circumstances beyond our control.

5. Returns and Refunds:
- See our returns policy for detailed information on returns and refunds.
- Items must be returned in their original condition, unworn and with all tags attached.

6. Confidentiality:
- Review our Privacy Policy to understand how we collect, use and protect your personal information.

7. Modifications to the General Conditions of Sale:
- StudioSoie reserves the right to modify these general conditions of sale at any time. Changes will be published on our website.

8. Responsibility:
- StudioSoie cannot be held responsible for indirect, consequential or special damages resulting from the use of our products or any delay in delivery.

9. Applicable Law:
- These general conditions of sale are governed by the laws in force in the country where you reside.

By making a purchase from StudioSoie, you agree to all terms stated above. Thank you for trusting StudioSoie with your online purchases.

Sincerely,
The StudioSoie team