Welcome to StudioSoie, an exquisite fusion of Lyonnais silky heritage and refined craftsmanship from Shanghai.

Founded by Nori in 2018, the grandson of a lineage of Lyonnais silk workers, StudioSoie prides itself on perpetuating an ancestral tradition at the very heart of one of the world capitals of silk. Inspired by the timeless elegance of Lyon, our collection is meticulously designed in this iconic city, infusing each piece with a distinctive Lyonnais essence.

At StudioSoie, we believe in the harmonious blend of tradition and innovation. That is why we have established a close collaboration with talented seamstresses and tailors from a small workshop in Shanghai. This fusion of Lyonnais artisanal know-how and sewing techniques developed in Shanghai brings to life unique creations, imbued with sophistication and a contemporary aesthetic.

At the heart of our approach lies the delicate work of mulberry silk, entirely handcrafted and renowned for its exceptional quality. Each piece in the StudioSoie collection thus embodies the delicacy of this prestigious material, offering our customers an unparalleled sensory experience.

At StudioSoie, we are more than just an online store. We are the guardians of a tradition, the creators of timeless elegance, and the artisans of an unforgettable silky experience. Dive into our world, where heritage and modernity intertwine to create an exceptional collection, imbued with the soul of Lyon and shaped by the expert hands of Shanghai.

We are committed to providing you with a smooth and pleasant shopping experience, including ensuring reliable and efficient delivery of your items. Please review our shipping policy below:

Order Processing: We strive to process all orders within 2 business days from receipt of the order. Orders placed on holidays may require an additional business day for processing.

Shipping Options: we offer different shipping options to meet your needs.

Shipping Fees: Shipping fees are calculated based on the order amount, destination, and chosen shipping option. Specific details will be presented during the checkout process before finalizing the order.

Package Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can then track the progress of your package in real time.

Delivery Times: Delivery times vary depending on the destination and chosen shipping option. Delivery estimates will be provided at the time of order and may be influenced by circumstances beyond our control, such as logistical delays or weather issues.

Delivery Addresses: Please ensure that the provided delivery address is correct. We cannot be held responsible for packages delivered to an incorrect address due to incorrect information provided by the customer.

International Deliveries: StudioSoie offers international deliveries. Any customs duties and taxes are the responsibility of the recipient and may vary depending on local customs regulations.

Delivery Issues: In case of delivery problems, please contact us at [contact@studiosoie.fr] so that we can resolve the situation as quickly as possible.

Thank you for choosing StudioSoie for your purchases. We are here to make your shipping experience as pleasant as possible!

Return Policy:

We understand that sometimes the items you ordered do not meet your expectations, which is why we have implemented a clear and simple return policy.

General Return Conditions:

1. Return Period: You have 30 days from the receipt of your order to initiate a return.

2. Eligible Return Items: Items must be in their original condition, unworn, and unopened. Damaged or used items will not be accepted.

3. Return Process: To initiate a return, log in to your account on our website, go to the "Order History" section, select the relevant order, and follow the instructions to start the return process.

4. Return Fees: Return fees are the responsibility of the customer, except in cases of our error in shipping the order or if the product is defective.

5. Refund: Once we have received and inspected the returned item, we will send you an email to inform you of the receipt of the item and the approval or rejection of the refund. If the refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Exceptions:

Some items cannot be returned, including sale items, gift cards, and personalized items.

Customer Service:

Our customer service team is here to assist you at every step of the return process. If you have any questions or concerns, please do not hesitate to contact us by email at contact@studiosoie.fr

We are committed to providing you with an exceptional shopping experience, and our return policy is designed to give you peace of mind when shopping with us.

Thank you for your trust!